Give ’Em The Pickle

Was this review helpful to you?

17 out of 33 people thought the following review was helpful:
   Melissa Landis (Training and Recruitment Specialist, Exton, PA)
Talk about 'down to earth' tips for customer service and retention. I do love the Give 'em the Pickle customer service program. It is so entertaining, and at the same time, so very relevant regardless of the type of customer service your employees provide. Bob Farrell makes some pretty direct comments about tough-to-talk-about topics such as ATTITUDE; but makes them in such a way as to clearly and succinctly illustrate the effect even one bad day on the part of an associate can have on the customer. I use this program primarily with call center associates; which makes it difficult to utilize all of the visual cues that so many of us rely on in our customer interactions. It becomes very important to drive home to the participants the importance of listening to the customer-not only what they say and how they say it but also what they DON'T say. Bob makes a great point about listening to a customer through what they won't say to really get at how they are feeling. I would recommend this program to everyone in customer services; rookies and experts alike-regardless of specific industry. We could all use a little refresher in our perspective on customer service (and not just when we are on the receiving end of poorly executed customer service.) I believe that Give 'em the Pickle provides just the right dose of humor and seriousness that this topic requires.

Was this review helpful to you?

9 out of 19 people thought the following review was helpful:
   Felecia Creed (St. John's Health System)
The Give em the Pickle video is fantastic! We have incorporated it into our new co-worker customer service orientation program and the participants love it. It covers all of the key learning points we have been teaching in class, but in a much more entertaining and engaging way. Managers are now checking out the video to show their current staff. We now need a second copy!

Was this review helpful to you?

11 out of 23 people thought the following review was helpful:
   Gail Marrier (Henry's)
This is an Excellent video for getting the message of Customer Service out to your employees. I have successfully integrated Give em the Pickle into a retail customer service program and one for the corporate support staff too. Having seen the video 12+ times already, I must say that Bob Farrell is great I still look forward to the opportunity of seeing and using it again!

Was this review helpful to you?

21 out of 33 people thought the following review was helpful:
   Brian Pickering (Stop &Shop Co. Inc.)
This is one of the best customer service videos that I have ever seen!! "Give 'em the pickle!" has the ability to be understood by all levels of customer service. A 20 year veteran can use and relate to the saying as well as a brand new associate in training!!!! Please keep up the good work!!

Was this review helpful to you?